New Car Shopping Process
Below you will find the lastest JD Power stats that I personally found very interesting. As you read the three lines and look at the graph below, ask yourself if your current follow up process fits the new-vehicle shopping process?
“So let’s look at the shopping process. For the average NVB, the entire shopping takes ~ [...]
Internet Used Car Phone Script
Below you will find a phone script to use with any website where you have your used car inventory like Autotrader.com, Cars.com and . There is a reason for the wording and the flow of the script so you are best to follow it word for word. It will guide and compliment the Internet shopper [...]
Don’t bet against the internet – Google
Did you read “Don’t bet against the Internet” where Eric Schmidt CEO of Google is quoted as saying:
“But what’s surprising is that so many companies are still betting against the net, trying to solve today’s problems with yesterday’s solutions. The past few years have taught us that business models based on controlling consumers or content don’t [...]
Does your CRM/ILM fully Integrate with your DMS?
The deal has been worked and now its time to print up the paperwork. The salesperson prints all the paperwork which is a great thing. The salesperson brings the complete folder to his/her manager and then what happens? Someone needs to enter all the info into the DMS so that the deal can be brought [...]
Internet Used Car Phone Up
When someone calls your 800# from AutoTrader, Cars.com or some other website where we have our inventory posted, how should the call be handled?
I have listened to a lot of phone calls from many different dealerships around the country and I have to say for the most part I think salespeople forget why the person [...]
Video eMail
I'm always try to be unique and innovative to set myself apart from the competition. You will find several things on this website that are just that, unique and innovative . And the best part is, they sell more cars!
Sometimes getting someone to reply to your email or answer their phone when you call is [...]
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